Admission Process
Our front office staff at the reception will assist you during the admission process, generating a Unique Identification Number (UID) for the patient. All medical records will be maintained for future reference. We will also provide an estimate and guide you in selecting the relevant category of room. For those opting for the cashless route, please visit the insurance desk/TPA desk.
Discharge Process
Your nurse will assist you with the discharge process, which may take a few hours. Once your final bill is generated, you can clear your dues by cash or credit/debit card. The nurse will hand over your discharge summary and belongings and explain any medications or follow-up instructions. If you need a medical ambulance, inform your nurse, and she will make the necessary arrangements.
Guidelines for Visitors
We value your family and friends and recognize their importance in your recovery process. To ensure the comfort of all our patients:
- Limit visitors during visiting hours.
- Visitors may be restricted based on a patient’s medical condition.
- Visitors should wear/display passes issued at the time of admission.
- Visits by children under 12 are not allowed on patient floors.
- Sanitize hands before and after visiting.
- Use of mobile phones is prohibited where critical medical equipment is in operation.
Patient & Attendant Rights
As a patient or attendant, you have the right to:
- Be treated with respect, consideration, compassion, and dignity in a safe and clean environment.
- Be addressed by your proper name and be informed about the names of the healthcare team members involved in your care.
- Full protection of your privacy, dignity, and confidentiality.
- A clear explanation of your diagnosis, treatment options, and expected outcomes.
- Be protected from physical abuse and neglect.
- Receive information regarding the expected cost of treatment and payment policies.
- Request a copy of your medical records as per protocol.